Our commitment to customer satisfaction includes transparent refund and return policies for all countertop installation services.
Last updated: November 5, 2024
Tim's Woodwork is committed to customer satisfaction and transparency regarding refunds and returns. This policy outlines our refund procedures for countertop installation and kitchen remodeling services throughout Alaska.
Due to the custom nature of our countertop installation and kitchen remodeling services, refunds are handled on a case-by-case basis. We stand behind the quality of our workmanship and materials, and will work with customers to resolve any legitimate concerns.
Deposits are required to secure materials and schedule installation dates. Deposit refund terms depend on when cancellation occurs:
If installation defects are identified during our quality walkthrough, we will remedy the issues at no additional cost. If the customer is not satisfied with our correction attempts, partial refunds may be considered for verifiable workmanship defects.
Natural stone materials may have inherent variations, which are not considered defects. For manufactured materials (quartz, granite slabs), manufacturer warranties apply. We will coordinate replacement of defective materials covered under manufacturer warranties.
Refunds for completed projects are generally not offered unless significant workmanship defects are identified that cannot be remedied through repair or rework. Customer satisfaction is our priority, and we will work to resolve issues through service rather than refunds when possible.
Contact our customer service team within 30 days of project completion to discuss your concerns.
Phone: (907) 789-4441 | Email: glacieroberts@timctandstops.com
We will schedule an inspection of the work in question to assess the concerns and determine appropriate resolution.
We will propose a solution, which may include repair, partial refund, or full refund depending on the specific circumstances.
Approved refunds will be processed within 10 business days of approval. Refunds are issued to the original payment method.
Natural stone materials (granite, marble) have inherent variations in color, pattern, and veining. These characteristics are not defects and are expected with natural materials. No refunds will be provided for natural stone appearance variations.
If customers request changes to approved designs or specifications after work has begun, additional charges may apply. Refunds are not provided for customer-requested changes that result in additional costs.
Damage caused by natural disasters, extreme weather conditions, customer misuse, or third-party actions is not covered under our refund policy. We are not responsible for damage to installed surfaces caused by external factors.
In rare cases of material supply disruptions, we will work with customers to find suitable alternatives. If no acceptable alternative can be found and work cannot proceed, deposits will be refunded minus any non-refundable costs already incurred.
Our workmanship warranty provides protection against installation defects during the warranty period. Refund requests should be distinguished from warranty claims:
Refunds are processed to the original payment method used for the transaction:
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated "Last updated" date and will apply to projects initiated after the change date.
If you have questions about our Refund Policy or need to discuss a refund request, please contact us:
Tim's Woodwork
9010 Gee St, Juneau, AK, 99801-8822
Phone: (907) 789-4441
Email: glacieroberts@timctandstops.com
Hours: Monday - Friday, 8:00 AM - 5:00 PM Alaska Time
We will respond to refund inquiries within 2 business days and work to resolve issues promptly.
Contact us if you have questions about refunds, warranties, or need to discuss any concerns about your countertop installation project.